Last updated: February 16, 2026
Please read these Terms of Service ("Terms") carefully before using the CustodyCase.ai desktop application ("Software") operated by CustodyCase.ai ("Company", "we", "us", or "our").
By downloading, installing, or using the Software, you ("User", "you") agree to be bound by these Terms. If you do not agree to these Terms, do not use the Software.
CustodyCase.ai is a desktop application that uses local artificial intelligence processing to help users organize custody-related documents, identify potential settlement violations, and generate mediation preparation outlines. The Software processes all data locally on your computer and does not transmit data to external servers.
THE SOFTWARE DOES NOT PROVIDE LEGAL ADVICE, LEGAL REPRESENTATION, OR LEGAL SERVICES OF ANY KIND.
The Software is a document organization and analysis tool only. All output, including but not limited to violation detection, pattern analysis, timelines, outlines, and any other generated content:
You are solely responsible for verifying all facts, dates, legal citations, and conclusions generated by the Software. We strongly recommend consulting a licensed attorney before relying on any output from this Software in legal proceedings.
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Software on up to two (2) personal computers for your own personal, non-commercial use in organizing custody-related documents.
You may not: (a) sublicense, sell, resell, transfer, assign, or distribute the Software; (b) modify, reverse engineer, decompile, or disassemble the Software; (c) use the Software to provide services to third parties; (d) use the Software for any unlawful purpose.
The Software is available for a one-time purchase fee. Payment is processed through our third-party payment provider (Lemon Squeezy). Refund requests may be submitted within 14 days of purchase if you have not successfully generated an outline. Refunds are issued at our sole discretion.
THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, RELIABILITY, NON-INFRINGEMENT, OR ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
We do not warrant that: (a) the Software will meet your requirements; (b) the Software will be uninterrupted, timely, secure, or error-free; (c) the results obtained from the Software will be accurate, complete, or reliable; (d) any errors in the Software will be corrected.
You acknowledge that AI-generated content is inherently prone to errors, including but not limited to factual inaccuracies, misinterpretation of documents, hallucinated content, incorrect date extraction, false pattern identification, and mischaracterization of legal obligations. You assume all risk associated with using AI-generated content.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:
THE COMPANY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SOFTWARE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SOFTWARE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Software; (b) your reliance on any AI-generated content; (c) any legal proceedings in which Software output is used; (d) your violation of these Terms; (e) your violation of any rights of any third party.
You expressly acknowledge and agree that: (a) you are using the Software at your own risk; (b) you are solely responsible for any decisions made based on Software output; (c) the Software is not a substitute for professional legal counsel; (d) AI technology has known limitations including hallucination, bias, and inaccuracy; (e) you will independently verify all Software output before use in any legal context.
The Software processes all data locally on your computer. We do not collect, transmit, or store your documents, case information, or any personal data. See our Privacy Policy for complete details.
The Software requires Ollama (a third-party application) for AI processing. We are not affiliated with Ollama and make no warranties regarding its performance, availability, or security. Your use of Ollama is subject to its own terms and conditions.
We may terminate or suspend your license immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the Software will immediately cease.
These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved through binding arbitration.
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.
These Terms constitute the entire agreement between you and the Company regarding use of the Software and supersede all prior agreements and understandings.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting the updated Terms. Your continued use of the Software after changes constitutes acceptance of the modified Terms.
If you have questions about these Terms, contact us at: [email protected]